Member Buyer Rewards FAQs
Program Overview
What is the Buyer’s Rewards Program?
The Buyer’s Rewards Program is a new Rutherford Hill Wine Club member benefit designed to reward members throughout the year based on their year-to-date qualifying spend. Members who qualify for a rewards tier receive a Reward Credit that can be used toward future eligible purchases.
Why was the Buyer’s Rewards Program created?
The Buyer’s Rewards Program was created as an additional benefit for Wine Club members, rewarding continued support and purchases throughout the year.
Who is eligible for the Buyer’s Rewards Program?
The program is designed for Rutherford Hill Wine Club members.
Do I need to sign up?
No. Eligible Wine Club members are reviewed automatically during each review period.
Is participation in the Buyer’s Rewards Program free?
Yes. Buyer’s Rewards is included as part of your Rutherford Hill Wine Club membership benefits.
Can Buyer’s Rewards be combined with my normal Wine Club benefits?
Yes. Buyer’s Rewards are an additional benefit on top of your existing Wine Club membership benefits.
Is this replacing my current Wine Club benefits?
No. This program is an additional benefit on top of your existing Wine Club membership perks.
Is there a limit to how many Reward Credits I can receive each year?
Members may qualify for Reward Credits during each of the three annual eligibility periods based on their qualifying spend totals at the time of review.
Will the Buyer’s Rewards Program always have the same tiers and Reward Credit amounts?
Rutherford Hill reserves the right to update Buyer’s Rewards Program details, tier structures, and promotional offerings at any time.
Eligibility Periods & Tier Status
When are Buyer’s Rewards reviewed?
Buyer’s Rewards are reviewed three times each year, and Tier status updates are announced during the first half of each review month.
Does my qualifying spend reset after each review?
No. Your qualifying spend continues accumulating throughout the calendar year. Each review looks at your year-to-date spend total at that time.
What happens if I qualify during a review period?
If you qualify for a Buyer’s Rewards tier during a review period, you will receive the Reward Credit associated with your current tier status.
What if I do not qualify yet?
That’s okay. Your year-to-date qualifying spend will continue accumulating, and your tier status will be reviewed again during the next review period.
If I qualify in May, can I qualify again in October or January?
Yes. Members may continue qualifying during future review periods as their qualifying spend increases throughout the calendar year. Depending on your tier status at the time of review, you may receive additional Reward Credits during future eligibility periods.
Do I keep my tier permanently?
No. Tier status is reviewed during each Buyer’s Rewards eligibility period based on your current year-to-date qualifying spend totals.
If I qualify for a tier in May, do I automatically stay in that tier for the rest of the year?
No. Tier status is reviewed during each eligibility period based on your current year-to-date qualifying spend total at the time of review.
Will I receive a new promo code during each review period if I qualify again?
Yes. Members who qualify during future eligibility periods will receive a new Reward Credit and promo code associated with their current tier status.
If I move into a higher tier later in the year, will my Reward Credit amount increase?
Yes. As your qualifying spend increases throughout the year, you may qualify for a higher tier with a larger Reward Credit during future review periods.
What happens if my spending falls between tiers?
If your qualifying spend does not meet a tier threshold during a review period, you will not receive a Reward Credit during that eligibility window. Your purchases will continue accumulating toward future review periods within the calendar year.
Will I be notified every time I qualify for a Reward Credit?
Yes. Members who qualify during an eligibility period will receive an email notification with their Reward Credit details and promo code.
What happens at the beginning of a new calendar year?
Qualifying spend totals reset at the beginning of each calendar year for the new Buyer’s Rewards cycle.
If I don’t qualify for the first eligibility period, but I do for the second, do I still qualify for the Reward Credit?
Yes. Members may qualify during any of the Buyer’s Rewards eligibility periods throughout the calendar year based on their current year-to-date qualifying spend total at the time of review.
If I qualify for a higher tier later in the year, will I still receive the higher Reward Credit even if I already redeemed a lower-tier Reward Credit earlier in the year?
Yes. Each eligibility period is reviewed separately based on your current year-to-date qualifying spend total at the time of review.
What happens if I qualify for the same tier again during a later review period?
If you continue to qualify during future eligibility periods, you may receive the Reward Credit associated with your current tier status again during that review period.
Can my tier status go down during a future review period?
Qualifying spend continues accumulating throughout the calendar year. Your tier status would not decrease during future eligibility periods unless qualifying purchases from a previous review period were later refunded.
If I already qualified for a tier, should I still continue making purchases throughout the year?
Yes. Additional qualifying purchases may help increase your tier status during future eligibility periods within the same calendar year.
Will I receive a Reward Credit during every eligibility period?
Members who meet a qualifying tier threshold during an eligibility period review will receive the Reward Credit associated with their current tier status.
Can I jump multiple tiers between eligibility periods?
Yes. Tier status is based on your current year-to-date qualifying spend total at the time of review.
If I qualify for a tier shortly after an eligibility period closes, will it count retroactively?
No. Eligibility periods are based on qualifying spend totals during the active review window.
Can I see my tier progress before the next review period?
Please contact the Wine Club Team directly for assistance with your current qualifying spend progress.
If I qualify for the same tier multiple times throughout the year, do I still receive a Reward Credit each time?
Yes. Members who qualify during future eligibility periods may continue receiving the Reward Credit associated with their qualifying tier status.
Will I lose my Reward Credit if I cancel my membership?
Yes. Reward Credits are intended for active Wine Club members and may become inactive if membership status changes before redemption.
Reward Tiers
What are the Buyer’s Rewards tiers?
Tier 1 – Enjoy $25 Toward Your Next Purchase with Annual Qualifying Spend of $1,500+
Tier 2 – Enjoy $50 Toward Your Next Purchase with Annual Qualifying Spend of $3,000+
Tier 3 – Enjoy $100 Toward Your Next Purchase with Annual Qualifying Spend of $4,500+
Tier 4 – Enjoy $150 Toward Your Next Purchase with Annual Qualifying Spend of $6,000+
Tier 2 – Enjoy $50 Toward Your Next Purchase with Annual Qualifying Spend of $3,000+
Tier 3 – Enjoy $100 Toward Your Next Purchase with Annual Qualifying Spend of $4,500+
Tier 4 – Enjoy $150 Toward Your Next Purchase with Annual Qualifying Spend of $6,000+
What does it mean if I qualified for a Buyer’s Rewards tier?
It means your qualifying spend reached one of the Buyer’s Rewards tier thresholds during the current review period, unlocking the Reward Credit associated with your tier status.
If I qualify for a higher tier, do I receive all lower-tier rewards too?
No. Reward Credits do not stack between tiers. You receive the Reward Credit associated with your current tier status.
Can I move into a higher tier later in the year?
Yes. As your qualifying spend increases throughout the year, you may qualify for a higher tier during a future review period.
Reward Credits & Promo Codes
How will I receive my Reward Credit?
A personalized promo code will be emailed to you after the review period.
How long do I have to use my Reward Credit?
Reward Credits must be redeemed within 30 days of delivery. Unused Reward Credits expire after the redemption window closes.
Can I use my Reward Credit more than once?
No. Reward Credits may only be redeemed once per review period.
Can unused Reward Credit balances carry over?
No. Reward Credits must be used in a single transaction, and unused balances do not carry over.
Do Reward Credits carry over year to year?
No. Reward Credits do not carry over year to year.
Can Reward Credits be applied after a purchase has already been completed?
No. Reward Credits and promo codes must be applied at the time of purchase and cannot be added retroactively after a transaction has been completed.
Can Reward Credits be combined with other promotional offers?
No. Reward Credits cannot be combined with additional promotional or discount codes.
Can Reward Credits be used on gift cards?
At this time, Reward Credits may not be applied toward gift card purchases.
Can my membership discount be combined with my Reward Credit?
Yes. Your membership discount may be combined with your Reward Credit toward the same eligible purchase.
What if I forgot to use my Reward Credit before it expired?
Unfortunately, expired Reward Credits cannot be reissued or extended after the redemption window closes.
Can I share my promo code with someone else?
Promo codes are personalized for the receiving member and are intended for individual use only.
Can I split my Reward Credit across multiple purchases?
No. Reward Credits must be redeemed in a single transaction.
Can I apply my Reward Credit to shipping or taxes?
Yes. Reward Credits are applied toward the overall purchase total at checkout, which may include applicable taxes and shipping charges.
Can I redeem more than one promo code at a time?
Promo code usage may be limited to one Reward Credit per transaction.
What happens if my purchase total is less than my Reward Credit amount?
Unused Reward Credit balances do not carry over or remain available after redemption.
Can I use my Reward Credit over the phone?
Yes. Reward Credits may be redeemed through eligible phone orders with the Wine Club Team.
Will my Reward Credit automatically apply to my purchase?
No. Your promo code must be applied during checkout or provided at the time of purchase.
Can Reward Credits be exchanged for cash?
No. Reward Credits have no cash value and cannot be redeemed for cash.
Can my Reward Credit be manually applied by the Wine Club Team if I forget to enter my promo code?
Please contact the Wine Club Team directly for assistance with eligible purchases before your transaction is completed.
Do Reward Credits expire at midnight on the expiration date listed?
Reward Credits expire at the end of the expiration date listed in your email communication.
Can I transfer my Reward Credit to another membership account?
No. Reward Credits and promo codes are associated with the qualifying membership account and are non-transferable.
Can I redeem my Reward Credit over multiple days if I start an order but don’t finish it?
Reward Credits must be redeemed in a single completed transaction before the expiration date.
Can I combine multiple Reward Credits together?
Reward Credits are limited to one promo code redemption per qualifying eligibility period.
Can I use my Reward Credit on pre-orders or future releases?
Reward Credits may be used on eligible available purchases during the active redemption window.
Can I apply my Reward Credit after placing an online order?
No. Reward Credits must be applied during checkout before the order is completed.
Will my Reward Credit automatically appear in my online account?
No. Reward Credits are delivered through email communications with your personalized promo code and redemption instructions.
What happens if my Reward Credit covers my full purchase amount?
Any remaining Reward Credit balance after redemption will not carry over after the transaction is completed.
Using Your Reward Credit
How can I redeem my Reward Credit?
You can redeem your Reward Credit by replying to the email for assistance, using your promo code online, during your next winery visit, or toward eligible additional wines added to your club order during an active release period.
Can I use my Reward Credit on my standard Wine Club shipment?
No. Reward Credits cannot be applied toward the standard club shipment itself.
Can I use my Reward Credit on club add-ons?
Yes. Reward Credits may be applied toward additional wines added onto your club order during an active club release period.
What can my Reward Credit be used toward?
• Additional bottles added to club orders during active releases
• Wine purchases outside of club releases
• Merchandise
• Phone orders
Reward Credits cannot be redeemed toward tastings, tours, experiences, reservations, or additional guest fees.
• Wine purchases outside of club releases
• Merchandise
• Phone orders
Reward Credits cannot be redeemed toward tastings, tours, experiences, reservations, or additional guest fees.
Can I use my Reward Credit online?
Yes. Your personalized promo code may be used while shopping online.
Can I use it in the tasting room?
Yes. Reward Credits may be used during a winery visit toward eligible wine and merchandise purchases. Reward Credits cannot be redeemed toward tastings, tours, experiences, reservations, or additional guest fees.
Can I use it toward merchandise?
Yes. Merchandise purchases are eligible for Reward Credit redemption.
Can Reward Credits be used during Member Pickup Parties or winery events?
Reward Credits may be used toward eligible wine and merchandise purchases during Member Pickup Parties or winery events. Reward Credits cannot be redeemed toward reservations, tastings, tours, experiences, event tickets, or additional guest fees.
Can I use my Reward Credit toward upgraded tasting experiences?
No. Reward Credits cannot be redeemed toward tastings, tours, reservations, experiences, or additional guest fees.
Can I use my Reward Credit the same day I receive it?
Yes. Once your promo code has been delivered, it may be used immediately during the active redemption window.
Can I use my Reward Credit toward wine shipping upgrades or temperature-controlled shipping?
Yes. Reward Credits may be applied toward eligible purchases that include shipping upgrades or temperature-controlled shipping services.
Can I use my Reward Credit during a club customization window?
Yes. Reward Credits may be applied toward additional wines added during active club customization periods.
Can I use my Reward Credit during the same transaction that helps me qualify for a tier?
No. Reward Credits are issued after eligibility period reviews are completed and cannot be applied retroactively to previous qualifying purchases.
Can I redeem my Reward Credit in person, online, or over the phone?
Yes. Reward Credits may be redeemed through eligible online purchases, winery visits, or phone orders.
Can I use my Reward Credit during a club customization period and still receive my membership discount?
Yes. Membership discounts and Reward Credits may be combined on eligible purchases.
Can I use my Reward Credit toward wines that are already discounted?
Reward Credits may be used on eligible purchases unless otherwise stated during specific promotions or limited-time offers.
Can I use my Reward Credit on purchases made at winery events?
Yes. Reward Credits may be used toward eligible wine and merchandise purchases made during winery events. Reward Credits cannot be redeemed toward reservations, tastings, tours, experiences, event tickets, or additional guest fees.
Can I use my Reward Credit immediately after qualifying?
Reward Credits become available once your promo code and redemption instructions have been issued.
Qualifying Spend
What counts toward qualifying spend?
Qualifying spend includes subtotal purchases made during the calendar year through:
• Standard Wine Club releases and add-on purchases
• Online orders
• Phone orders
• Tasting room purchases
• Merchandise purchases
• Standard Wine Club releases and add-on purchases
• Online orders
• Phone orders
• Tasting room purchases
• Merchandise purchases
Do taxes count toward qualifying spend?
No. Taxes are not included in qualifying spend totals.
Does shipping count toward qualifying spend?
No. Shipping charges are not included in qualifying spend totals.
Does my Wine Club release count toward qualifying spend?
Yes. Wine Club releases count toward your qualifying spend.
Do add-on wines count toward qualifying spend?
Yes. Add-on purchases count toward your qualifying spend.
Do purchases outside of club releases count?
Yes. Eligible wine and merchandise purchases made online, by phone, or in the tasting room count toward qualifying spend. Reservations, tastings, tours, experiences, event tickets, and additional guest fees do not count.
Can multiple purchases combined together count toward qualifying spend?
Yes. Eligible purchases accumulate throughout the calendar year and are combined toward your qualifying spend total during each review period.
Do canceled or refunded purchases count toward qualifying spend?
No. Refunded or canceled purchases do not count toward qualifying spend totals.
Do gifted memberships or purchases made for someone else count toward my qualifying spend?
Eligible purchases made under your membership account will count toward your qualifying spend total.
Does purchasing wine for a large group or event count toward qualifying spend?
Yes. Eligible wine purchases made through your membership account may count toward qualifying spend totals.
Do complimentary tickets, discounts, or waived fees count toward qualifying spend?
No. Only actual subtotal purchases made by the member count toward qualifying spend totals.
Do previous years’ purchases count toward my qualifying spend?
No. Only qualifying purchases made within the current calendar year count toward Buyer’s Rewards eligibility.
Do purchases made before joining the Wine Club count?
Yes. Eligible purchases made earlier in the calendar year, prior to joining the Wine Club, may count toward qualifying spend totals.
Do all wines qualify toward Buyer’s Rewards spend?
Most eligible wine purchases count toward qualifying spend totals unless otherwise noted during specific promotions or offerings.
Do pickup club orders count toward qualifying spend?
Yes. Eligible club orders count toward qualifying spend whether they are shipped or picked up at the winery.
Do club orders that ship count toward qualifying spend?
Yes. Eligible club orders count toward qualifying spend whether they are shipped or picked up at the winery.
Do partially paid purchases count toward qualifying spend?
No. Only completed eligible purchase totals processed through your membership account count toward qualifying spend.
If I place multiple smaller orders, will they all count together?
Yes. Eligible purchases accumulate together throughout the calendar year toward your qualifying spend total.
Does spending at sister wineries count toward qualifying spend?
At this time, only eligible purchases made directly through Rutherford Hill count toward Buyer’s Rewards qualifying spend totals.
Do same-day winery purchases count immediately toward qualifying spend?
Eligible purchases processed through your membership account will count toward qualifying spend totals during the active calendar year.
If I return or exchange wine after an eligibility period, does that affect my qualifying spend?
Refunded or canceled purchases may impact qualifying spend totals if adjustments are made after a review period.
Do phone orders placed through the Wine Club Team count toward qualifying spend?
Yes. Eligible phone orders count toward qualifying spend totals.
Does purchasing event tickets for guests count toward qualifying spend?
No. Event tickets and additional guest fees do not count toward qualifying spend.
Do tasting fees count toward qualifying spend?
No. Tasting fees, tours, reservations, experiences, and additional guest fees do not count toward qualifying spend.
Member Support
Who can I contact with questions?
Contact the Rutherford Hill Wine Club Team at (800) 726-5226 or email us at club@rutherfordhill.com with any questions or assistance.
What if my promo code is not working or promo code says invalid at checkout?
Please contact the Wine Club Team directly and we’ll be happy to assist you.
Will my Reward Credit and promo code arrive in the same email every time?
Reward communications may vary by eligibility period, but qualifying members will receive details regarding their Reward Credit and redemption instructions by email.
How can I check my current qualifying spend total?
Please contact the Wine Club Team directly for assistance with your current qualifying spend status.
What should I do if I think my qualifying spend total is incorrect?
Please contact the Wine Club Team and we’ll be happy to review your account with you.
What if I believe a purchase should have counted toward my qualifying spend?
Please contact the Wine Club Team directly and we’ll be happy to review your account and qualifying purchases with you.
What should I do if I accidentally delete my Reward Credit email?
Please contact the Wine Club Team and we’ll be happy to assist you.
